Terms & Conditions

Trip Center is a trading name of Trip Center LLC, a company registered in New Jersey, United States. These Terms & Conditions govern your use of tripcenter.com and all bookings made through the platform. By accessing our website or making a reservation, you confirm that you have read, understood and agree to be bound by these terms in their entirety.

Trip Center LLC operates as an online travel agency, providing a platform through which customers may search for, compare and book flights, hotel accommodation and car hire services. These terms apply to every transaction conducted through our website, mobile application or any other channel operated by Trip Center.

We reserve the right to amend these terms at any time. Any changes will take effect immediately upon publication on this page. Your continued use of the website following the publication of amended terms constitutes your acceptance of those changes. We recommend that you review this page periodically to remain informed of any updates.

Trip Center acts solely as an agent for the purpose of sourcing and facilitating travel bookings. We are not the travel provider and do not directly supply any flights, hotel accommodation, car hire or other travel services. All such services are provided by independent third-party suppliers, and the contract for those services is between you and the relevant supplier.

We source inventory from a number of established third-party travel providers, including Expedia (flights, hotels and car hire), Travel Bureau Online or TBO (flights and hotels), the TAP Travel Agent Affiliate Program or TAP (flights), and Duffel (flight search and booking API). These suppliers are responsible for fulfilling the travel services you book through our platform. Trip Center facilitates the transaction but is not a party to the underlying travel contract.

As agent, we exercise reasonable care in selecting our supplier partners and in the accuracy of the information displayed on our platform. However, we do not guarantee the availability, quality or performance of any third-party service. Any claims arising from the provision of travel services should be directed to the relevant supplier in the first instance, subject to the limitations set out in these terms.

Prices displayed on our platform are sourced from third-party suppliers in real-time and are subject to change without notice until a booking has been confirmed and full payment has been received. Availability may be limited and prices may increase or decrease between the time a search is performed and the time a booking is completed. Trip Center does not hold inventory and cannot guarantee the price or availability of any service after the search results are displayed.

A booking is confirmed only upon receipt of a confirmation email containing your booking reference and full itinerary details. Until such confirmation is issued, the booking is not guaranteed. You must carefully review all details, including passenger names, travel dates, routes and total cost, before confirming your booking. Trip Center accepts no responsibility for errors in booking details provided by you at the time of reservation.

Trip Center charges a service fee on each booking to cover the cost of facilitating the reservation through our platform. This fee is separate from the price of the travel service and is clearly displayed before you complete your purchase. The service fee is non-refundable except where stated otherwise in these terms or in our Refund Policy.

All payments made through Trip Center are processed securely via Stripe, a PCI DSS Level 1 certified payment processor. We do not store your full card details on our servers. Payment is required in full at the time of booking unless an installment plan has been expressly offered and accepted.

Payment installment options may be available for qualifying bookings through third-party providers. These installment arrangements are subject to their own terms and conditions, credit checks and approval by the relevant finance provider. Trip Center is not party to any installment agreement and accepts no liability for its terms or the actions of the finance provider.

All prices displayed include applicable taxes unless otherwise stated. Currency conversion rates shown on the platform are indicative only. The final amount charged to your payment method will be determined by your card issuer or payment provider at the time the transaction is processed, and may differ from the amount displayed during the booking process due to exchange rate fluctuations and any applicable foreign transaction fees imposed by your bank.

Cancellation and change policies are determined by each third-party supplier and vary according to fare type, supplier and product. Trip Center is bound by the cancellation terms imposed by the relevant supplier, including any restrictions on non-refundable fares. We will communicate these terms to you at the time of booking and in your confirmation email.

Trip Center service fee has separate refund terms as set out in our Refund Policy. Where a booking is canceled, the refund (if any) will be subject to the supplier's cancellation policy and any applicable cancellation fees. Trip Center may charge an administration fee for processing cancellations or changes on your behalf, in addition to any fees imposed by the supplier.

Name changes, date changes and itinerary modifications are subject to approval by the relevant supplier and may attract additional fees. Not all bookings permit changes, and where changes are permitted, the supplier may charge a fee and the revised fare may differ from the original price. You should contact our support team to inquire about the possibility and cost of making changes to an existing booking.

It is your sole responsibility to ensure that you hold valid and appropriate travel documentation for your journey, including a valid passport, any required visas, and any health certificates or vaccinations mandated by your destination country or transit points. Trip Center does not provide immigration or travel advice and accepts no responsibility for any failure to obtain the necessary documentation.

We strongly recommend that you consult the relevant embassy, consulate or government authority of your destination country well in advance of travel to confirm current entry requirements. Requirements may change at short notice and it is your responsibility to verify that you continue to meet all applicable conditions for travel.

Trip Center shall not be liable for any costs, losses or damages arising from your failure to hold valid travel documents. Airlines and other carriers may deny boarding if you do not possess the required documentation, and in such circumstances no refund will be payable by Trip Center. We recommend that you carry copies of your travel documents separately from the originals as a precaution.

Trip Center's liability to you in connection with any booking is limited to the service fee we charged for facilitating that booking. We shall not be liable for any loss, damage, cost or expense of any kind arising from or in connection with the acts, errors, omissions, negligence, wilful misconduct or insolvency of any third-party supplier, including Expedia, TBO, TAP, Duffel or any airline, hotel or car rental company.

We are not liable for flight cancellations, schedule changes, delays, overbookings, denied boarding, lost or delayed luggage, or any other failure of performance by a third-party supplier. In such cases, your claim lies with the relevant supplier or carrier, in accordance with applicable law, including United States Department of Transportation (DOT) passenger protection regulations where applicable.

Nothing in these terms shall exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be lawfully excluded or limited. Subject to the foregoing, Trip Center shall not be liable for any indirect, consequential, incidental or special losses, including loss of profit, loss of data or loss of goodwill, however arising.

Trip Center collects, processes and stores personal data in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA). We act as the business that controls personal information collected through our platform. For full details of how we handle your data, please refer to our Privacy Policy.

Personal data provided in the course of a booking will be shared with the relevant third-party suppliers to the extent necessary to fulfill your reservation. This may include your name, contact details, passport information, payment details and travel preferences. Suppliers may process this data in accordance with their own privacy policies, and we encourage you to review those policies where applicable.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss or misuse. You have the right to access, correct or delete your personal data, and to opt out of the sale or sharing of your personal information, in accordance with applicable privacy law. To exercise these rights, please contact our data protection team at support@tripcenter.com.

If you have a complaint or dispute relating to a booking made through Trip Center, you should direct your complaint to our customer support team at support@tripcenter.com in the first instance. We aim to acknowledge your complaint within two working days and to provide a full response within fourteen calendar days.

Where a dispute cannot be resolved through our internal complaints process, you may refer the matter to an independent alternative dispute resolution (ADR) provider or the relevant United States Department of Transportation (DOT) consumer protection process. Trip Center will cooperate fully with any ADR process and will comply with its outcome where binding.

These Terms & Conditions are governed by and construed in accordance with the laws of the State of New Jersey, United States. Any dispute arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the State of New Jersey, United States. Nothing in this clause affects your statutory rights as a consumer under applicable law.

Trip Center reserves the right to amend these Terms & Conditions at any time and without prior notice. Any changes will be published on this page and will take effect immediately upon publication. It is your responsibility to review these terms periodically to ensure you remain aware of the current terms governing your use of the platform and any bookings made through it.

Where we make material changes to these terms, we will make reasonable efforts to notify you by email using the address associated with your account or by placing a prominent notice on our website. Material changes include, but are not limited to, changes affecting your rights as a consumer, changes to cancellation or refund policies, and changes to our liability provisions.

Your continued use of tripcenter.com following the publication of any amended terms constitutes your acceptance of those changes. If you do not agree to the amended terms, you should cease using our platform and contact our support team regarding any existing bookings.

If you have any questions about these Terms & Conditions, or if you wish to contact us regarding a booking or complaint, please reach out through any of the following channels:

Email: support@tripcenter.com
Telephone: +1-833-391-3663
Postal Address: Trip Center LLC, 105 Lucas Lane, Voorhees, NJ 08043, United States

Our customer support team is available Monday to Sunday, 8:00 AM to 10:00 PM ET. We endeavor to respond to all inquiries within two working days. For urgent matters relating to an existing booking, please telephone us directly and we will do our best to assist you as quickly as possible.